Billing terms
Last updated: 24 April 2026
1. Subscription
Signal Lab OS is sold as a recurring monthly subscription. By subscribing you authorise us, via Stripe, to charge the listed price each month until you cancel. Prices are in GBP (£) and listed on /pricing. UK customers are charged VAT at the prevailing rate.
2. Renewal & cancellation
Subscriptions renew automatically each month on the anniversary of your initial purchase. You may cancel at any time via /billing → Manage in Stripe. Cancellation takes effect at the end of the current billing period, your access continues until that date. We do not pro-rate refunds for partial months unless required by law.
3. Upgrades & downgrades
Upgrades are billed pro-rata for the remainder of the current period. Downgrades take effect at the start of the next billing period. Tier limits (scans, captions, deep dives, artist scans) reset on the 1st of each calendar month regardless of subscription start date.
4. Failed payments
If a payment fails, Stripe will retry the charge up to three times over seven days. If still unsuccessful your account moves to past_due status, write access is paused; read access continues for 14 days. After 14 days of non-payment the account is downgraded to free tier and historical data is preserved for 90 days before deletion.
5. Refunds
We offer a 14-day money-back guarantee on the first month of any new subscription, email hello@signallabos.com with your account email. After 14 days, monthly charges are non-refundable. UK consumer rights are not affected.
6. Price changes
We will give at least 30 days' notice by email before any price change affecting your plan. You may cancel before the change takes effect; otherwise continued use after the renewal date constitutes acceptance.
7. Data on cancellation
On cancellation your data is retained for 90 days for reactivation. After 90 days it is permanently deleted from production systems. Backups are purged on a 30-day rolling basis. Export is available on request via hello@signallabos.com.
8. Contact
Questions about billing: hello@signallabos.com. These billing terms supplement, and are subject to, our general Terms and Privacy Policy.